Business Support Manager

Job Purpose: 

The Business Support Manager will lead and develop the Business Governance Support function, ensuring robust oversight of asset management, facilities, tooling, IT equipment distribution, compliance administration, insurance management and general office support across all CCS sites. 

The role provides a pivotal support function to the business, ensuring CCS maintains safe, compliant, well-maintained workplaces, accurate asset records, and an efficient central support service enabling operational teams to perform effectively. 

This position is suited to an experienced, highly organised manager with strong coordination, systems, and compliance oversight skills, ideally gained within Building Services, Facilities Management, or a multi-site operational business. 

Key Responsibilities: 

Team Management

Asset Management 

• Responsible for the full lifecycle management of all CCS assets, including tools, plant & equipment 

• Oversee management of all tools and plant, including purchasing (with Procurement), condition checks, expiry, calibration, and asset register accuracy. 

• Ensure tooling contracts, leases, and warranties are created and maintained in Protean. 

IT Equipment 

• Oversee ordering, issuing, tracking, and return of all employee IT equipment, Mobile Phones, PDAs & Communications Devices 

• Work with Procurement and IT to maintain appropriate stock levels, monitor asset expiry/refresh cycles, and update asset registers. 

• Lead the administration of all mobile devices in partnership with third party suppliers & IT. 

• Ensure full traceability, accurate records, and timely replacement of defective/expired devices. 

• Track and approve all asset & equipment spend in accordance with the Business Governance budget. 

Governance  

• Oversee the Compliance mailbox, ensuring queries are managed promptly and escalated appropriately. 

• Ensure registrations and renewals for compliance-related portals (e.g., Gas Safe, TrustMark, MCS where relevant) are actioned in a timely manner. 

• Create, update, and manage all compliance-related contracts, tooling records, and periodic activities in Protean. 

• Coordinate internal technical audits of operatives, ensuring audit schedules are maintained and results are processed in Protean. 

• Lead the Company Business Governance Induction for new starters. 

• Act as the Company’s Data Protection Officer, ensuring GDPR compliance and responding to data-related requests. 

• Support the Head of People & Governance with delivery of the Employee Newsletter and wider internal communications, bulletins & toolbox talks. 

• Oversee all company insurance policies, ensuring coverage is appropriate, up to date, and renewed ahead of deadlines. 

• Manage insurance claims from initial notification to resolution, liaising with insurers, managers, and staff. 

• Maintain accurate logs of claims, costs, timeframes, and lessons learned. 

Facilities Management 

• Responsible for ensuring all CCS offices and buildings are safe, secure, well-maintained and cost-effective. 

• Oversee the security, access control, fire safety, planned maintenance, and statutory compliance for all sites. 

• Manage repairs, refurbishments, office moves and facility upgrade projects. 

• Work with external contractors, landlords, and service providers to ensure contractual obligations are met. 

• Manage all building-related costs, invoices, leases, utilities, inspections, and reporting. 

General Business Support 

• Lead general office support operations including stock ordering, office supplies, IT kit distribution (non-technical), and day-to-day business support tasks. 

• Ensure induction processes (facilities, compliance, equipment, building access) are delivered consistently across sites. 

• Maintain company asset lists, access registers, keys/fobs, and allocation records. 

• Deliver weekly reporting packs including asset status, compliance activities, facilities issues, insurance data, and workload dashboards. 

Systems & Process Management 

• Improve processes, documentation, and controls to enhance operational efficiency, reduce waste, and drive consistency across sites. 

• Support the development of Business Governance processes, forms, and policy updates. 

Skills/Qualifications: 

• Experience in a compliance, facilities, operations, business support or governance-focused role, ideally in construction, facilities management or a multi-site organisation. 

• Strong experience managing people and coordinating multiple business support functions. 

• Asset management, tooling, or IT equipment administration experience desirable. 

• Experience managing building compliance and insurance processes. 

• Understanding of data protection, GDPR, and risk management. 

• Highly organised with excellent attention to detail. 

• Strong leadership and communication skills. 

• Ability to manage competing priorities in a fast-paced environment. 

• Practical problem-solver with strong follow-through and accountability 

Personal Attributes: 

• You pride yourself on truth and share knowledge for the greater good. 

• You are committed to improvement and are an active team participant. 

• You accept responsibility for your role and promote ownership in others. 

• You have a desire to be successful and achieve goals, whether small or large. 

• You are flexible to meet business needs and actively work towards expanding your knowledge and skills.