Join CCS & Help Shape the Future of Renewable Energy!
Job Purpose
We are seeking a dedicated and highly organised Service Scheduler to join our dynamic team. This role requires a proactive individual with excellent IT skills, outstanding customer service abilities, and the capacity to work effectively under pressure. The ideal candidate will demonstrate strong initiative and accountability, a solid understanding of Work in Progress (WIP), and the ability to optimise travel routes for field service personnel.
Duties
- Schedule and coordinate service appointments for field engineers efficiently.
- Continuously improve scheduling processes to maintain accuracy and efficiency.
- Assign service requests based on skill set, location, and availability.
- Ensure compliance with CCS operating protocols and manage engineer diaries.
- Liaise with engineers daily to optimise service planning and delivery.
- Handle customer calls, outbound appointment settings, letters, and job updates via Protean (CRM system).
- Serve as the primary point of contact for service scheduling and manage urgent requests professionally.
- Assist with repairs appointments, parts follow-ups, and re-attendance planning within three days.
- Monitor and manage WIP to ensure all tasks are completed promptly.
- Provide daily reports on works in progress, compliance visits, and repairs WIP.
- Collaborate with technical supervisors to manage contracts and engineer schedules effectively.
- Maintain strict adherence to company operations and ensure IT system accuracy.
Skills/Qualifications
- Strong reporting and administrative writing skills.
- Proficiency in Microsoft Office and workflow management.
- Excellent organisational and analytical skills.
- Professional problem-solving and inventory control capabilities.
- Exceptional verbal communication skills.
Experience Required
- Previous experience in scheduling, administrative, or customer service roles, preferably in a service-oriented industry.
- Strong interpersonal and communication skills with a customer-focused approach.
- Proficiency in scheduling software, CRM systems, and general office applications.
- Exceptional time management and the ability to handle multiple tasks simultaneously.
Personal Attributes
- You value honesty and share knowledge for the greater good.
- You are committed to continuous improvement and teamwork.
- You take responsibility for your work and encourage ownership in others.
- You are goal-oriented, striving for both small and large successes.
- You are flexible and eager to develop your skills.
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