Job Purpose:
To supervise the delivery of heating service, maintenance, and repair works across allocated contracts, ensuring engineers operate safely, compliantly, and efficiently while meeting client KPIs and delivering high-quality customer service.
Key Responsibilities:
• Supervise heating maintenance and repair works across client properties and major contracts, including gas, renewables, oil, and solid fuel systems
• Represent CCS professionally at all times when interacting with clients, residents, and colleagues
• Ensure all works are carried out in line with Gas Safety (Installation and Use) Regulations, Gas Safe requirements, industry best practise and company procedures
• Support the development of engineers through training, coaching, and knowledge sharing
• Assist the Operations Manager with the day-to-day delivery of contract operations
• Support and develop apprentices across all elements of their training portfolio
• Resolve technical issues by analysing data, identifying root causes, and implementing effective solutions in collaboration with the Operations Manager
• Ensure contract KPIs and quality standards are consistently achieved across all works
• Drive and maintain 100% compliance across all fuel types and operational processes
• Deliver high-quality service to clients and residents, ensuring professionalism and respect at all times
• Liaise with residents and clients regarding ongoing and completed works
• Ensure all operatives work safely and in full compliance with company and industry standards
• Manage team assets and equipment, ensuring all tools are calibrated, maintained, and fit for purpose
• Manage engineer van stock levels, including seasonal adjustments and stock control
• Plan and manage engineer call-out rotas, including participation in escalation and out-of-hours support
• Review and quality check all documentation submitted by operatives, ensuring accuracy and compliance
• Ensure all appointments are attended and that residents/clients are kept informed at all times
• Stay up to date with industry legislation and best practice, sharing updates through toolbox talks and team briefings
• Attend and actively participate in team meetings and company briefings
• Carry out regular audits of engineers in line with company procedures and industry best practice
• Support recruitment activities and manage HR processes within the team, including absence, performance, and disciplinary matters
• Review parts usage and repeat visits, working with engineers to drive continuous improvement
• Attend complex, complaint, and multi-person jobs where required to ensure service delivery meets contract expectations
• Undertake any additional duties reasonably required by senior management
Skills/Qualifications:
• ACS qualifications: CCN1, CENWAT, CKR1, HTR1, CPA1
• NVQ Level 2 (or equivalent) in relevant trade
• Unvented hot water systems (desirable)
• Strong fault-finding and diagnostic skills
• Proven experience in a supervisory role
• Experience working within social housing on gas/renewable maintenance contracts
• Experience managing engineers and dealing directly with residents and clients
• Good IT skills, including use of mobile PDA systems
• Full UK driving licence (essential)
• DBS check required
• Experience within the renewables sector (desirable)
• Energy efficiency qualification (e.g. C&G) or equivalent experience
Personal Attributes:
• You pride yourself on truth and share knowledge for the greater good.
• You are committed to improvement and are an active team participant.
• You accept responsibility for your role and promote ownership in others.
• You have a desire to be successful and achieve goals, whether small or large.
• You are flexible to meet business needs and actively work towards expanding your knowledge and skills.