Key Responsibilities:
· Carry out supervision of staff and quality control visits on gas appliances and central heating systems to client properties.
· Always conduct themselves professionally and responsibly on behalf of CCS Limited.
· Carry out all works in line with Gas Safety Installation and use Regulations, Gas Safe requirements, company procedures, and stipulations.
· Support the Installation Contracts Manager in day-to-day operations.
· Develop apprentices by supervising and training on different elements of their portfolio.
· Provide or information share to aid development of trade staff by the same opportunities.
· Resolve technical problems through communication with staff, analysing data, and identifying solutions with the Installation Contract Manager.
· Provide all technical support and guidance to operatives.
· Maintain installation time frames and quality standards of the company by process management of installations, ensuring efficiency and safety with a high-quality finish.
· Deliver a high-quality service to clients and their customers, respecting all individuals and meeting the challenges presented.
· Carry out all works strictly in line with company procedures and industry standards: Gas Safe, Gas Regulations, code of practice, and best practice.
· Manage all customer complaints, investigations on works completed and to be completed.
· Manage all Health and Safety and TBTs monthly for trades operatives.
· Liaise with residents and CCS clients regarding the works being undertaken.
· Support administrative and office staff to coordinate the work in line with CCS processes.
· Work with the central compliance team to ensure all auditing of operatives and equipment is undertaken in a timely manner.
· Undertake all appraisals and performance reviews, disciplinary investigations, and management of operatives.
· Stay up to date with all gas safety legislation and codes of practice involving your given discipline and maintain ACS qualifications.
· Support with difficult surveys and QC checks to maintain customer promise.
· Manage and support a team of surveyors and QC staff in the Installation department.
· Engage and attend all staff briefings and company functions.
· Liaise with all other engineers and staff to ensure targets are reached, organising electrical works and building works on any given installation.
· Produce weekly reporting on performance and activities directly to the Senior Contract Manager.
· Ensure all operatives are submitting valid and accurate time sheets, delivery notes, expenses, and any other documentation weekly.
Skills/Qualifications:
· General competence in the given trade: CCN1, CENWAT, CKR1, HTR1, CPA1.
· C&G Energy efficiency.
· NVQ 2 or equivalent.
· Unvented hot water systems would be advantageous.
· Good fault-finding skills.
· Punctuality, professionalism, flexibility, and working knowledge of Mobile PDA.
· Minimum of 3 years’ experience.
· Experience of working within the Social Housing sector on gas installation projects and maintenance contracts.
· Experience supervising others preferred.
· Experience of working directly with residents and clients.
· A clean UK driving license and DBS check will be required.
· Experience working within the renewables industry.
Personal Attributes:
· You pride yourself on truth and share knowledge for the greater good.
· You are committed to improvement and are an active team participant