Job Purpose:
To
support, audit and carry out quality control visits on all whole house retrofit
works across Correct
Contract
Services, ensuring all installations are completed safely, compliantly and to
the highest
technical
standards, in compliance with PAS2030/2035 and MCS standards.
The
role is responsible for delivering strategically planned, risk-based &
routine auditing, whilst providing structured coaching, mentoring and technical
development to employed, self-employed and subcontracted operatives, managers
and administrative staff. A key objective of the role is to raise technical
competence across the business, promoting a consistent right-first-time culture
and reducing installation defects through proactive support rather than
reactive correction. Also to maintain the highest quality standards and ensure
proper quality control and retrofit evaluation is
completed
on 100% of works.
The
Retrofit Quality Assurance Engineer will provide both remote and on-site
technical guidance to ensure all installations are delivered in accordance with
statutory requirements, industry best practice and company procedures,
including compliance with MCS, BS 7671 (IET Wiring Regulations), Building
Regulations, PAS 2030/2035, the electricity at Work Regulations and other
applicable certification schemes.
The
role will actively support the operational delivery team and sit between the
PAS Compliance team, business governance but report in to the Senior Technical
Managers as an operational resource to maintain quality standards at all times.
Working
closely with Operational Managers, Designers, Surveyors, Technical Supervisors,
Compliance and Business Governance teams, the role will identify trends,
improve technical standards, develop engineers through structured mentoring and
support continual improvement across the business.
Key Responsibilities:
- Deliver a
structured programme of routine and risk-based technical audits across
retrofit works, covering both work in progress and completed
installations.
- Undertake targeted
and random audits of employed engineers and subcontractors based upon
technical risk, compliance performance and customer outcomes.
- Complete periodic (e.g.
six-monthly) competency assessments of all operatives to verify technical
competence, workmanship and compliance with company standards.
- Carry out desktop technical
audits of installation records, commissioning documentation, electrical
certification, photographic evidence and MCS compliance records.
- Develop and deliver
structured coaching, mentoring and upskilling programmes for existing
engineers to improve technical competence, confidence and installation
consistency.
- Provide practical on-site
coaching during live installations, demonstrating best practice
installation techniques and promoting continual improvement.
- Support with technical
toolbox talks, workshops and refresher training sessions on electrical
safety, installation standards, MCS/PAS requirements, product updates and
lessons learned.
- Support the preparation for
external MCS, NICEIC, PAS 2030/2035 and internal governance audits.
- Review trends arising from
audits, defects, complaints and non-conformances, identifying root causes
and implementing corrective and preventative actions.
- Work collaboratively with
Operational Managers to improve installation quality, engineer competence
and customer satisfaction.
- Support continuous
improvement initiatives by identifying opportunities to improve
installation methods, reduce defects and increase right-first-time
performance.
- Promote a positive safety
culture, ensuring electrical works are completed in accordance with
company policies, safe systems of work and legislative requirements.
Skills/Qualifications:
- Retrofit Coordinator L5
Qualification (Preferred) or demonstratable industry experience with
willingness to upskill
- Demonstrable experience on
site and of a quality control background
- Strong knowledge of
PAS2030/2035 and MCS standards.
- Experience working in
occupied homes and social housing preferred,
- Strong understanding of
Building Regulations, Electricity at Work Regulations and associated
industry guidance.
- Experience of technical
auditing, inspection and quality assurance within operational
environments.
- Strong communication and
interpersonal skills with the ability to coach engineers at all experience
levels.
- Competent using Microsoft
Office, PDA systems and electronic job management software.
- SMSTS (or willingness to
obtain).
- Full UK Driving Licence.
Qualifications
- L5 Retrofit Coordinator
qualification or similar experience in the built environment/NVQL2/3 in
crafts or M&E trades
- Internal Auditor
qualification
Personal Attributes:
- You pride yourself on truth
and share knowledge for the greater good.
- You are committed to
improvement and are an active team participant.
- You accept responsibility for
your role and promote ownership in others.
- You have a desire to be
successful and achieve goals, whether small or large.
- You are flexible to meet
business needs and actively work towards expanding your knowledge and
skills.